The Sales Support Coordinator position serves as an important member of the Consumer Products team, by providing organization, support, and execution of sales related activities for Sales Managers, Account Managers, and customers. 1-2 years of previous customer service experience.
Position located in Des, Plaines IL.
Communicate effectively with sales managers, account managers and customers to maintain and strengthen relationships as well as build new relationships
Coordinate the development and communication of product update information, including new products and obsolete product notifications
Maintain a thorough knowledge of company products and customer segmaents in order to best service customer inquiries
Gain clear understanding of navigating and using customer online portals for customers such as Amazon, Dick’s Sporting Goods and, Walmart.com.
Execute item set-up for select customers in online portal
Responsible for ongoing maintenance, generating reports, viewing order detail and forecasting inventory
Complete customer specific forms for new product set -ups for retail and ECOM/dropship accounts
Provide sales related support for high profile national and regional key accounts
Key Account and Sales Channel analysis
Prepare and present monthly, weekly and daily sales reports to management as required
Generate sales reports and review data to make business suggestions and decisions including recommended product changes, additions and deletions
SKILLS AND COMPETENCIES:
Excellent verbal and written communication and interpersonal skills
Well-organized with ability to prioritize, multi-task and meet deadlines
Disciplined time management skills
Ability to work well in a fast paced environment
Strong team player and fast learner
Critical thinker with effective problem-solving skills
Must be a highly motivated self-starter with the ability to work independently and think proactively
Strong sense of ownership and pride in your performance and its impact on company’s success
Proficient in Microsoft Office: Excel, Word, and PowerPoint; Photoshop experience a plus