Credit and Collections Supervisor

North Ridgeville, OH


Riddell is a premier designer and developer of football helmets, protective sports equipment, smart helmet technologies, apparel, and related accessories. A recognized leader in helmet technology and innovation, Riddell is the leading manufacturer of football helmets and shoulder pads, and a top provider of reconditioning services (cleaning, repairing, repainting, and recertifying existing equipment).

Being part of a team means being a part of something bigger. At Riddell, we’re part of something more. Come join our team.

Job Summary

The Credit and Collections Supervisor organizes and coordinates the activities within the Accounts Receivable Department related to the Company’s Institutional business, working closely with the Credit and Collections Manager to oversee and manage the team of credit and collection analysts and all aspects of the company’s activities involving credit given to customers with a strong focus on collecting payments on delinquent accounts. 

Essential Functions:

• General oversight and responsibility of accounts receivable portfolio to achieve key performance metrics.

• Responsible for performance management of a team of 10 credit and collection analysts.

• Assist in the formulation of all credit and collection policies and their implementation.

• Reporting of multiple metrics specific to performance of team of credit and collection analysts.

• Establish and enforce consistent collection and documentation policies and procedures throughout collections team.

• Coordinate activities of Institutional team, including organizing and allocating workload to maximize collections efficiencies.

• Assist subordinates with collection activities in difficult cases, including troubleshooting and resolving certain non-routine credit/collection issues and effectively responding to escalated issues.

• Assist with daily dunning correspondence and monthly account statement management.

• Schedule and lead collection conference meetings with Regional Sales Management to discuss next steps on significantly aged and at-risk accounts.  

• Identify and submit accounts to collection agency, including preparation of documentation.

• Administer company credit application process by reviewing the credit application, establishing lines of credit, conducting financial analysis including third party report review for approval by Credit and Collections Manager.

• Manage accounts receivable aging including researching unapplied payments, preparing, and updating aging reports and reviewing reports with regional sales managers and sales representatives.

• Provide accounts receivable-related assistance to upper management and auditors as required.

• Perform additional tasks including but not limited to: obtaining proof of deliveries and tax exemption certificates; creating payment spreadsheets; verifying and processing address changes; following-up on returns; researching account contacts for invoice and payment information and general filing.

Education and Training:

• Associate’s Degree in Accounting or Finance preferred.

• High School Degree or equivalent required.

• Minimum one to three (1 – 3) years’ experience as a supervisor.

• Minimum of five (5) years’ experience in credit and/or collections.

• SAP experience or similar ERP preferred. 

• Strong proficiency with MS Office applications, primarily Excel.

Skills and Abilities:

• Strong customer service focus

• Strong analytical, math and decision-making skills

• Excellent written, oral and interpersonal communication skills. 

• Ability to rely on experience and judgment to plan and accomplish goals

• Ability to manage multiple assignments and work independently within deadlines

• Strong teamwork skills with the ability to establish and maintain positive and effecting working relationships with multiple departments. 

• Careful attention to detail and accuracy required.

• Ability to work courteously and tactfully with customers, sales representatives and employees.

• Excellent time management, analytical and organizational skills.

• Ability to maintain confidentiality on invoicing issues.