Credit and Collections Support Clerk-North Ridgeville, Ohio

North Ridgeville, OH

Job Summary:

The Credit and Collections Clerk performs a wide range of administrative and general support duties requiring a working knowledge of company and accounting policies, procedures, and practices. The Credit and Collections Support Clerk coordinates and processes documentation; conducts invoice dispute resolution; processes payments for customer accounts; and initiates a follow-up process when expected payment was not received.

Essential Functions:

• Performs a variety of clerical duties in addition to supporting the activities of the Credit and Collections Analysts

• Prepares and sends statements, invoices and credit memo copies to customers upon request

• Work with 3rd party company for dunning process

• Helps with research of customer information when required to help maintain correct customer master data

• Submit credit and debit requests which result from account disputes and billing discrepancies

• Corresponds with multiple departments via phone and email 

• Completion of customer vendor forms including W9, ACH Forms, and others as requested

• Maintains incoming Accounts Receivable email box

• Maintains and distributes items received in credit applications email box

• Organizes data on customer spreadsheets to assist Analysts in reconciling check remits and disputes

• Scans and files internal documents

• Prepares account backup for accounts being sent to a Collection Agency

• Processes credit card payments

• Reconcile customer accounts to ensure accuracy of balance

• Submit refund requests

• Perform additional tasks including: obtaining proof of deliveries, tax exemption certificates; creating payment spreadsheets; verifying and processing address changes; following-up on returns; researching youth account contacts for invoice and payment information and general filing.

Education and Training:

• High school diploma or general education degree (GED)

• Minimum of one year experience working in an office environment

• Proficient with Word and Excel • 

Skills and Abilities:

• Ability to work accurately in a fast-paced, deadline intensive environment

• Strong customer service focus

• Excellent written, oral and interpersonal communication skills. 

• Ability to manage multiple assignments and work independently within deadlines

• Strong teamwork skills with the ability to establish and maintain positive and effective working relationships with multiple departments. 

• Careful attention to detail and accuracy required.

• Ability to work courteously and tactfully with customers, sales representatives and employees.

• Strong time management, analytical and organizational skills

• Ability to maintain confidentiality on invoicing issues