Operations Coordinator

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Job Summary

Coordinates and maintains records of all incoming and outgoing shipments out of North Ridgeville facility. Prepares shipping documents to ensure that orders have been filled correctly. Completes routing for shipments per customer requirements. Handles all International routing and customs paperwork. Controls North Ridgeville gate and schedules appointments for inbound shipments. Works closely with the sales team to provide info relevant info on order status and outbound shipments. 1-3 years experience. Must start immediately.

Job hours will be from 9 am – 5:30 pm Monday through Friday. Overtime / Saturday hours may occasionally be required.

Essential Functions:

  • Route shipments thru customer TMS systems and follows customer/ vendor guidelines 
  • Check status of orders processing and provide updates to sales / customer service 
  • Ensure we hit customer p/u dates and requirements 
  • Controls truck access to the North Ridgeville facility operates the gate 
  • Follows-up on shipment status using SAP tools and communicates status to appropriate personnel. 
  • Maintains associated shipment records, files and documents.
  •  Liaison between Customer Service and Warehouse 
  • Schedules inbound shipments and works with Receiving to assign doors 
  • Schedules carriers for pick up 
  • Help coordinate urgent shipments
  • Prepares bill of lading and shipping documents to meet customer/customs standards 
  • Monitors failed PGI reports Handles all required International Shipping Documents 
  • Interpret vendor route guides and communicate w/ appropriate personnel 
  • Customer chargeback reconciliation/verification for shipping 
  • Manages exceptions in Riddell’s TMS system Any miscellaneous office functions that may need assistance (as directed by supervisor/manager)

Education and Training:

  • High school degree or equivalent required. Some college preferred 
  • Experience in a general office or warehouse office environment required
  • Strong proficiency with MS Office applications, primarily Word, Excel and Outlook 
  • SAP order entry/order processing experience desirable
  • Prior experience with International shipping preferred 
  • Experience & knowledge of “RF” Inventory systems a plus Previous Operations or Transportation experience

Skills and Abilities:

  • Excellent data entry skills
  • Excellent interpersonal and communication skills
  • Excellent time management skills 
  • Strong customer focus 
  • Careful attention to detail and accuracy
  • Ability to establish and maintain productive and effective interactions with multiple departments
  • Ability to manage multiple tasks and work independently within deadlines 
  • Must maintain an organized work space Must be able to be trained quickly & retain critical systems information.
Location: North Ridgeville, OH
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