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Job Summary

The Receptionist is the initial contact person for visitors to the plant site (customers, vendors, etc.) and the initial responder to incoming telephone calls.  The Receptionist performs a wide range of support duties requiring a working knowledge of company personnel, procedures and policies. The position requires a pleasant, positive person who can work independently and adjust smoothly to changing situations.

Essential Functions:

  • Operates a multiple line telephone system to relay incoming calls.
  • Greets visitors in a pleasant and helpful manner.
  • Maintains visitor sign-in and sign-out records.
  • Maintains C-TPAT requirements for all incoming and outgoing employees, visitors and vendors.
  • Opens and distributes mail in a timely manner.
  • Assists HR department with handling of confidential information including background checks and certified mail delivery.
  • Assists with mailings, faxing, filing, scanning and copying as required.
  • Ensures reception area is neat and orderly.
  • Obtains copies of the most recent company literature for placement in the lobby area.

Education and Training:

  • High school degree or equivalent required.
  • 2+ years experience in an office environment.
  • 1-2 years receptionist experience, preferably in a manufacturing environment.
  • Strong proficiency with Microsoft Office applications and database management.
  • Experience operating a multi-line telephone switchboard desirable.

Skills and Abilities:

  • Excellent oral, written and interpersonal skills.
  • Strong customer service and customer relations skills.
  • Superior phone etiquette.
  • Strong attention to detail.
  • Excellent time management and organizational skills.
  • Ability to multi-task with the flexibility to assist others.
  • Ability to articulate in a clear, concise manner.
  • Ability to be a flexible and supportive team player.
  • Ability to maintain confidentiality with sensitive information.
Location: North Ridgeville, OH
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