Sales Support Coordinator

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Job Summary:

Provides cross-functional internal support to Riddell Institutional/Youth Sales force and Riddell Smart Helmet Team in a variety of roles working with Riddell Sales, Marketing, and Product-Development teams.  Assist with maintaining and enhancing communications with current and prospective Riddell Smart Helmet customers.  Serve as a direct support resource for internal Smart Helmet Technology Team in developing and coordinating product training for Riddell Sales Reps. as well as product training for Riddell Smart Helmet users.

 Job Duties:

  • Provide support to Riddell Sales Reps. And customers using Riddell Smart Helmets and Software Products
  • Assist with identifying and engaging prospects in institutional and non-academic third party target markets
  • Manage interactions with current Riddell Smart Helmet technology users and target accounts to expand sales and future engagement with Riddell Smart Helmet Technology Products
  • Participates in Smart Helmet opportunity events and represent the Smart Helmet Team at target market opportunity events  both regionally and nationally (IE: Clinics, Symposiums, and Conferences)
  • Assist Riddell Sales Representative group with development of effective sales training, presentation tools and promotional materials
  • Assist with developing Smart Helmet marketing content high-lighting Smart Helmet products
  • Travels up-to 30% based on ability to get up to speed quickly. 


  • Bachelor’s Degree in Business Administration, Marketing, Communications or related field.          
  • Minimum (2 years) of Sales, Business Development, Customer Service, Account Management and Sales Support
  • Proficiency in Microsoft Office, primarily Excel
  • Excellent verbal, written and interpersonal communication skills.
  • Flexible Personality, and open to learning.


  • Team player who can multi-task effectively in a fast-paced environment while maintaining a high level of quality and productivity
  • Proven examples of creatively taking a complex business idea and driving it to something tangible.
  • Familiarity with Adobe Cloud Platform
  • High-energy, results-focused self-starter with the capability to contribute
  • Ability to manage multiple projects and work efficiently within deadlines
  • Ability to identify, troubleshoot and resolve conflicts quickly
  • Proven track record of teamwork and working well with and as a support resource for both internal Sales, Marketing, Communications and Product Development teams and Customers
  • Experience in consumer engagement, account management, and sales support
  • Experience with CRM, Sales Analysis Programs, and Digital Marketing Tools preferred
Location: Des Plaines, IL
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